All membership terms & conditions have been established to ensure maximum enjoyment and usage of the facility and its services to the members. On acceptance by Recovery Lab of this agreement you will be referred to as the “member” and have the usage rights and obligation as detailed below.
1. MEMBERSHIP ACCESS:
Membership commences on the date stated on the membership agreement. Membership allows unlimited access to our facility. Membership is personal to the “member” and the membership cannot be assigned or transferred to another person unless authorized by Recovery Lab
2. DIRECT DEBIT PAYMENT:
Recovery Lab uses an external company to manage the direct debit payment system. When paying your membership monthly via this method. All fees incurred by us due to dishonored payments will be recovered on your next debit along with reasonable administrative costs (this may be in addition to any fees incurred to you from EziDebit Pty or your bank. Please check all direct debit documentation is correct. No Refunds of any kind.
3. MEMBERSHIP CONTRACT:
Membership contract terms (3, 6 or 12 months) are agreed to be paid for by you each week/fortnight/month or pre paid. Contract terms are to be a continual period, if a HOLD is requested, the weeks will be added at the completion of the original term. All memberships have an initial 3 month contract commitment. For contracts of 3, 6 or 12 months, a 1 (one) month cooling off period is available. If after 30 days you wish to cancel, it must be done so in writing before the 30 day expiration, otherwise membership debits will continue.
4. MEMBERSHIP CANCELLATION:
Recovery Lab reserves the right to cancel this membership agreement at its discretion. The member may cancel their membership by giving the center a minimum of 14 days notice in writing in line with the member’s regular FULL payment cycle and term. Any payments due within the cancellation period are still valid and are required to be paid and will be collected at the time of cancellation (should your account be on a weekly hold fee, your account will revert to your full membership dues). For contracts of 3, 6 or 12 month a $300 cancellation fee will be collected at the time of cancellation, which will be held in case of your return. If you choose to return the $300 will be applied as a credit to your return membership.
5. MEMBERSHIP HOLD:
A member suspend their membership a maximum of 4 weeks per year. 7 days written notice must be given outlining your end and return dates and all suspensions will be in line with your payment schedule and not necessarily your leave dates.The member’s usual payments will be re-activated automatically after their written suspension period has been completed, if return dates fall within a payment period, a part payment will be taken on your normal payment cycle to reflect the following periods access.