Recovery Lab

Terms and conditions


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Recovery Lab , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Membership terms and conditions

Recovery Lab membership terms & conditions have been established to ensure maximum enjoyment and usage of the facility and its services to the members. On acceptance by Recovery Lab of this agreement you will be referred to as the “member” and have the usage rights and obligation as detailed below.
Membership commences on the date stated on the membership agreement. Membership allows unlimited access to our facility applicable to the membership type. Membership is personal to the “member” and the membership cannot be assigned or transferred to another person unless authorised by Recovery Lab.
Recovery Lab uses an external company to manage the direct debit payment system. When paying your membership weekly via this method all fees incurred by us due to dishonoured payments will be recovered on your next debit along with reasonable administrative costs (this may be in addition to any fees incurred to you from your bank. Please check if all direct debit documentation is correct. All sales are final, No Refunds of any kind.
Memberships are a minimum 1 month and are agreed to be paid for by you each week. Contract terms are to be a continual period, if a HOLD is requested, the weeks will be added at the completion of the original term. All memberships have an initial 1 month contract commitment.
Recovery Lab reserves the right to cancel this membership agreement at its discretion. The member may cancel their membership by giving the centre a minimum of 14 days notice in writing in line with the member’s regular FULL payment cycle and term. Any payments due within the cancellation period are still valid and are required to be paid and will be collected at the time of cancellation (should your account be on a weekly hold fee, your account will revert to your full membership dues).
Members can suspend their membership a maximum of 4 weeks per year. 7 days written notice must be given outlining your end and return dates and all suspensions will be in line with your payment schedule and not necessarily your leave dates. The member’s usual payments will be re-activated automatically after their written suspension period has been completed, if return dates fall within a payment period, a part payment will be taken on your normal payment cycle to reflect the following period’s access.

You agree to be mindful and respectful during the services and duration of your Membership. This includes respecting other members of Recovery Lab in their fitness journey and taking care when using the facilities. You also agree to comply with our studio protocol, policies and guidelines, as updated from time to time on our website or posted on-site

You hereby fully indemnify Recovery Lab and any of its members, directors, officers, employees, contractors, volunteers, agents, executors, administrators, successors, family members and assigns (the “Released Parties”) from any liability and damages arising from death or personal injuries. This includes the contraction of COVID-19 or other communicable diseases or related to premises liability, however caused including as a result of Recovery Lab’s negligence, provided that where Recovery Lab’s has contributed to such liability by its own negligent conduct, your indemnity obligation will be limited proportionately.

We think you’re incredible and would love to show you off! By being a member at our studio and through your Membership, you agree to grant us the irrevocable right to use your image, likeness, photographs, video content, audio recordings of you captured in our clinic or that you share with us online (via your own or others posting of you) as part of our online streaming, marketing and sales throughout the world and in perpetuity. You also release us from all claims you may have relating to the use mentioned in this section. Please let us know If you ever want us to stop using an image of you.

9. COVID-19 / Infectious Disease:
Amidst the current developments surrounding communicable diseases, you acknowledge that every time you participate in any of the Membership activities you are affirming that you are healthy and that you do not present an increased risk due to COVID-19 or other infectious diseases. If you are suffering from symptoms of a communicable disease or are unsure of your health and ability to partake in the Membership activities, please consult with your doctor and we urge you not to visit our facilities. You further agree to follow the relevant guidelines and comply with our policies around COVID-19, including use of masks or other protective gear, social distancing and hygiene practices. We are all in this together and need to remember to act responsibly and with kindness towards each other in order to ensure everyone’s safety.


appointment cancellation policy

Terms and Conditions for cancelling appointments / bookings


Recovery Lab Appointment Cancellation Policy

At Recovery Lab, we strive to offer flexible and convenient scheduling options for our clients. To maintain this service, we kindly request that you adhere to our cancellation policy as outlined below:

  1. Cancellation Window: You may cancel or adjust your booking up to 3 hours prior to the scheduled appointment time. This can easily be done through the Recovery Lab app or logging into your profile via the website.

  2. Within 3 Hours of Appointment: If you need to cancel or reschedule within 3 hours of your appointment, please contact our studio directly by phone. Our staff will assist you in finding the best alternative solution. Please be aware that cancellation fees may apply during this time.

  3. No-Show Policy: If you do not attend your scheduled booking without notifying us, you will be charged the full fee of the appointment. Frequent no-shows may result in a formal warning via email and/or in-person, and you will be asked to comply with our cancellation and rescheduling procedures. If on a membership this can incur further fees or a breach within your membership agreement and your membership be suspended or cancelled.

  4. Non-Acceptable Cancellation Channels: Please note that we do not accept cancellations or appointment changes via social media. To cancel or adjust your booking, use the Recovery Lab app, our website, or contact the studio by phone or email.

We appreciate your cooperation in observing these policies, which allows us to manage our scheduling effectively and continue providing the best service to all our clients.

7 day trial terms and conditions

Terms and Conditions for 7-Day Trial at Recovery Lab


  1. Eligibility: This offer is valid for new and first-time visitors only. Current or previous members of Recovery Lab or those who have availed of any trials or promotions in the past are not eligible for this trial offer.

  2. Booking Duration: All bookings under this trial are limited up to 30-minute sessions. This is to ensure optimal availability and access for all participating members.

  3. Access to Modalities: The trial includes access to our 5 core modalities – NuCalm, Infrared Sauna, Compression Technology, Ice Baths, and Compex. Availability of each modality is subject to scheduling and equipment constraints.

  4. Validity Period: The trial is valid for 7 consecutive days, beginning on the date of your first booking. This period cannot be paused, extended, or transferred once commenced.

  5. Limitation: The offer is limited to one trial per person. Multiple trials cannot be purchased or combined.

  6. Booking and Cancellation Policy: Bookings must be made in advance and are subject to availability. Cancellations or rescheduling must be done in accordance with Recovery Lab’s standard cancellation policy.

  7. Health and Safety: Participants must comply with all health and safety guidelines as outlined by Recovery Lab. It is the responsibility of the participant to inform the staff of any medical conditions or concerns that may affect their ability to safely use the facilities.

  8. Conduct: Recovery Lab reserves the right to refuse service or revoke trial access if a participant fails to adhere to the facility rules or engages in conduct that is disruptive or dangerous.

  9. Liability Waiver: Participants are required to sign a liability waiver prior to using the facilities, acknowledging the inherent risks associated with wellness and recovery activities.

  10. Changes to Terms and Conditions: Recovery Lab reserves the right to modify these terms and conditions without prior notice. Current terms will be available on our website and in our facility.

By participating in the 7-day trial, individuals agree to these terms and conditions. This trial is an opportunity to experience the unique recovery modalities offered at Recovery Lab and is not a guarantee of specific results.

10 Day Experience Terms and conditions

Terms and Conditions for the 10 Day Experience at Recovery Lab


  1. Eligibility: This offer is valid exclusively for new and first-time visitors to Recovery Lab. Individuals who have previously held a membership or participated in any trials or promotions at Recovery Lab are not eligible for this offer.

  2. Booking Duration: Bookings under the 10 Day Experience are limited up to 30-minute sessions for each modality. This is to ensure fair access and availability for all members.

  3. Access to Modalities: Participants will have access to our 5 core modalities, which include NuCalm, Infrared Sauna, Compression Therapy, Ice Baths, and Compex. Availability of these modalities is subject to existing scheduling and equipment availability.

  4. Validity Period: The 10 Day Experience is valid for 10 consecutive days, commencing from the date of the first booking. Once the first booking is made, the remaining days must be used consecutively without interruption.

  5. Limitations: This offer is limited to one 10 Day Experience per person. Multiple purchases or repetitions of this offer by the same individual are not permitted.

  6. Booking and Cancellation Policy: Participants are required to book their sessions in advance, subject to availability. Standard cancellation policies apply to all bookings under this offer. Failure to cancel or reschedule within the designated time frame may result in forfeiture of that session.

  7. Health and Safety Compliance: All participants must adhere to Recovery Lab’s health and safety guidelines. It is the responsibility of each participant to inform staff of any health conditions or concerns that may impact their ability to safely use the facilities and services.

  8. Conduct: Recovery Lab reserves the right to refuse service or terminate the offer if a participant engages in conduct that is disruptive, unsafe, or contrary to the Recovery Lab’s policies and ethos.

  9. Liability Waiver: All participants must sign a liability waiver prior to using the facilities, acknowledging the risks associated with wellness and recovery activities and agreeing to the terms of service.

  10. Modification of Terms: Recovery Lab reserves the right to modify these terms and conditions at any time without prior notice. The most current version of these terms will be available on our website and at our facilities.

By opting for the 10 Day Experience, participants agree to these terms and conditions. This offer is designed to provide a comprehensive introduction to the services and modalities offered at Recovery Lab, promoting a holistic approach to wellness and recovery.

gift card terms and conditions

Recovery Lab Australia Gift Card Terms and Conditions

Acceptance of Terms


  • By purchasing, redeeming, or attempting to redeem a Recovery Lab gift card, you are accepting and agreeing to these Terms and Conditions.

Purchase and Use


  • Gift cards are available for purchase at Recovery Lab Australia locations or through our official website.
  • They are denominated in Australian Dollars (AUD) and can be preloaded with a specified value.
  • Gift cards can be redeemed for products and services, such as recovery sessions, packs and retail products, available at Recovery Lab Australia. They cannot be used to purchase additional gift cards.

Validity and Expiry


  • Gift cards are valid for three years from the date of purchase, in compliance with Australian Consumer Law. Any unused balance after the expiry date will not be refunded or credited.

No Hidden Fees


  • There are no additional processing or maintenance fees associated with the use of this gift card.

Non-Refundable and Non-Transferable


  • Gift cards are not refundable or redeemable for cash, except where required by law.
  • They are not transferable and cannot be resold.

Lost, Stolen, or Damaged Cards


  • Please treat gift cards like cash. Recovery Lab Australia is not responsible for lost, stolen, or damaged cards and cannot provide refunds or replacements in these circumstances.

Balance Enquiries


  • For balance enquiries, please visit a Recovery Lab Australia location at which it was purchased.

Changes to Terms and Conditions


  • Recovery Lab Australia reserves the right to change these terms and conditions at any time. Current conditions are available on our website. Changes will not affect cards that have already been purchased.

Consumer Rights


  • These terms and conditions do not affect your statutory rights under Australian Consumer Law.

Governing Law


  • These Terms and Conditions are governed by and construed in accordance with the laws of Australia.

Complaints and Disputes


  • If you have any concerns or disputes about a gift card, please contact Recovery Lab Australia’s customer service. We aim to resolve all queries promptly and fairly.

Contact Information


  • For further information or enquiries regarding our gift card terms and conditions, please contact Recovery Lab Australia’s customer service.